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Return & Shipping Policy

Alaska Shipping Return & Shipping Policy

Inside Alaska Shipping:

  • Shipping costs are calculated based on the total dollar amount of your purchase.
  • Frequently we offer free inside Alaska shipping for consumers when the total purchase is over $200.
  • We use USPS Priority Mail for all shipments.
  • Expected delivery time: 3-5 days from the shipping date.

Outside Alaska Shipping:

  • We offer a Flat Rate shipping of $12.50 for most orders that fit in a USPS Flat Rate Box.
  • If orders do not fit in a Flat Rate Shipping Box, then we will contact you with the actual shipping cost.  
  • Shipping times to the Lower 48 states: Generally 3-5 days from the shipping date.
  • Note:  Return shipping is paid for by the customer and can be very expensive to Alaska.  

Return Policy:

  • Most new, unopened items are eligible for a full refund (excluding shipping costs) if returned within 14 days of delivery.
  • The customer is responsible for the return shipping costs to our Anchorage location.
  • We do not charge shipping for sending out exchanged items.
  • For a refund, items must be in original condition, with tags/labels intact.
  • Outlet items are final sale, except in cases of our error.

Returning an Item:

  • Include proof of purchase (store receipt, eReceipt, gift receipt, shipping invoice, etc.).
  • Provide your name, address, and contact information.
  • Return to Alaska: Customer bears the cost, which can range from $25-$40.
  • Refund timeline: Expect within 1 week of the return shipper receiving the package.

Need Help?

If you need to return or replace an item, call us at 907-276-0233 with your order number and product details or email us at