Shipping and Returns
If you are Inside Alaska, we offer Flat Rate shipping of $10.00 for most orders. We ship all of our packages USPS, Priority Mail. Shipping times vary depending on where you live, generally 3-5 days from when we ship.
If you are Outside Alaska, we offer Flat Rate shipping of $18.00 for most orders.
We ship Canada Goose Parkas for free UPS overnight. We only ship Canada Goose to the Lower 48 if the Billing Address and the Mailing Address are the same. If they are different, we will cancel the order to prevent fraud.
We ship all of our packages USPS, Priority Mail Shipping times vary depending on where you live, generally 3-5 days from when we ship.
Most new, unopened items can be returned within 14 days of delivery for a full refund.
You can try on your purchases to make sure they fit, we understand the difficulties of ordering clothing in the right size. However, to be eligible for a refund, products must be returned in their original condition with any tags and/or labels intact.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are returning a Canada Goose Parka, we will charge you for Return Shipping of $75.00
Outlet items are sold "as is" and not available for refund unless we have made a mistake.
When mailing a return please include:
- Required proof of purchase: Store receipt, eReceipt, gift receipt, or shipping invoice etc.
- Your name, address and contact information
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return or replace an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.